Account & Data Deletion

Effective Date: July 13, 2026
Last Updated: July 14, 2026

 

Onmetrica is operated by Veret Company, LLC, doing business as Onmetrica. This page explains how to delete your Onmetrica mobile application account and the personal information and App data associated with it.

You may delete your account directly through the Onmetrica App or submit a deletion request without access to the App.

Option 1. Delete Your Account Through the App

To delete your account directly through the Onmetrica App:

1. Open the Onmetrica App and sign in.
2. Go to Profile.
3. Select Account.
4. Select Delete Account.
5. Confirm the deletion request.

Deletion initiated through the App is immediate and cannot be undone.
After deletion, you will no longer be able to sign in to the deleted account or recover its associated App data.

Option 2. Request Deletion Without the App

You may request deletion even if:

– you no longer have the App installed;
– you cannot sign in;
– you have lost access to your account; or
– you prefer to submit the request by email.

Send an email to: support@onmetrica.com

Use the subject line: Account Deletion Request

Whenever possible, send the request from the email address registered to your Onmetrica account. Your request should include enough information for us to identify the applicable account. Do not include passwords, medical records, psychotherapy notes, or detailed sensitive personal information in the request.

We may ask you to verify your identity and account ownership before processing the deletion request. After verification, we will process the request within 30 days and confirm completion by email.

 

Information Deleted with Your Account

Subject to the limited retention exceptions described below, deleting your account deletes the account and associated information maintained in Onmetrica’s active systems, including, where applicable:

– profile name;
– email address;
– profile photo;
– account and sign-in credentials;
– Apple ID or Google sign-in association used for the account;
– user and account identifiers;
– access or activation codes;
– invitation links;
– professional-client account associations maintained within the App;
– emotional-calibration inputs;
– body-reflection or body-awareness responses;
– self-reflection entries;
– responses to structured App flows;
– point-based selections;
– notes;
– generated results, visualizations, summaries, and reports;
– progress logs;
– saved history; and
– other App content associated with the deleted account.

Account deletion prevents future access to this information through the deleted account.

 

Information That May Be Retained

Onmetrica may retain limited information where reasonably necessary to:

– comply with legal, tax, accounting, regulatory, or reporting obligations;
– document acceptance of binding terms, confidentiality obligations, or other agreements;
– prevent fraud, misuse, or unauthorized access;
– protect the security and integrity of the App;
– investigate or respond to a security incident;
– resolve disputes;
– enforce legal rights; or
– establish, exercise, or defend legal claims.

Information that has already been properly aggregated, anonymized, or irreversibly de-identified so that it can no longer reasonably be linked to you may also be retained and used for lawful:

– product improvement;
– method-implementation improvement;’
– security analysis;
– quality assurance; and
– statistical analysis.

Residual copies may remain temporarily in protected backups, disaster-recovery systems, or security logs until they are overwritten, isolated, or no longer reasonably required.

These limited retention practices are further described in the Onmetrica Mobile Application Privacy Policy.

 

Information Held by A Professional or Organization

Deleting your Onmetrica account deletes information maintained by Onmetrica in connection with that account, subject to the exceptions described above.

Account deletion may not delete:

– records independently maintained by a professional;
– information previously exported or downloaded by an authorized professional;
– professional notes maintained outside the App;
– information maintained by a professional practice or organization under its own legal or professional obligations; or
– information controlled by an unrelated third-party service.

To request deletion of information independently controlled by a professional or organization, contact that professional or organization directly.

 

Effect on Professional Memberships

Deleting an Onmetrica App account does not automatically cancel a professional membership or recurring subscription purchased separately through the Onmetrica website. Professional memberships must be canceled separately according to the applicable checkout terms and Onmetrica Website Terms of Use.

To request assistance with membership cancellation, contact: support@onmetrica.com

 

Effect on Optional Program Participation

Deleting your account ends your access to the App and may prevent continued participation in the optional Onmetrica Professional Program. Account deletion and Program withdrawal are related but separate actions.

You may withdraw from optional Program participation without automatically deleting your App account, unless continued App access is unavailable or no longer appropriate under the applicable participation arrangement.

Any confidentiality, intellectual-property, or other obligations that are stated to continue after withdrawal or termination will remain in effect according to the Participation & Feedback Agreement & Non-Disclosure Terms.

 

Deletion Is Permanent

Account deletion cannot be reversed.

After an account has been deleted:

– the account cannot be restored;
– deleted App content cannot be recovered;
– previous access codes may no longer work; and
– a person wishing to use the App again may need to complete a new access and onboarding process.

Onmetrica does not guarantee that a new account or access code will be approved.

 

Questions

For questions about account or data deletion, contact:

Veret Company, LLC, DBA Onmetrica
700 S. Rosemary Avenue, Suite 204
West Palm Beach, Florida, 33401
United States

Email: support@onmetrica.com