Website Privacy Policy
Effective Date: July 13, 2026
Last Updated: July 14, 2026
This Privacy Policy explains how Veret Company, LLC, doing business as Onmetrica (“Onmetrica,” “Company,” “we,” “us,” or “our”), collects, uses, discloses, retains, and protects personal information when you visit or interact with the Onmetrica website and related webpages that link to this Privacy Policy (collectively, the “Site”).
This Privacy Policy applies when you:
• browse the Site;
• submit a contact or inquiry form;
• request or schedule a demonstration;
• request information about Onmetrica;
• request an application access code;
• express interest in the Onmetrica Pilot Program;
• purchase or manage a professional membership through the Site;
• subscribe to communications;
• contact customer support; or
• otherwise interact with Site-based features.
Please read this Privacy Policy together with the Onmetrica Website Terms of Use and any additional notice or agreement presented in connection with a particular membership, transaction, professional activity, or Pilot Program opportunity.
1. Scope of This Privacy Policy
This Privacy Policy governs personal information collected through the Site and directly related website-based communications and transactions.
It does not independently govern:
• information entered into or generated through the Onmetrica mobile application, which is governed by the Onmetrica Mobile Application Privacy Policy;
• optional participation in the Onmetrica Pilot Program, which is additionally governed by the Pilot Participation & Feedback Agreement & Non-Disclosure Terms;
• a separately organized university, institutional, or regulated research activity, which would require separate documentation and consent procedures;
• payment credentials processed directly by a third-party payment processor;
• personal information independently collected or maintained by a professional, organization, university, or other third party; or
• third-party websites, platforms, or services that have their own privacy policies.
Where a separate agreement or notice expressly applies to a particular activity, that agreement or notice will govern the activity it covers. This Privacy Policy will continue to govern general Site data practices unless otherwise stated.
2. Eligibility
The Site is intended only for individuals who are at least eighteen years old.
By submitting personal information through the Site, you represent that:
• you are at least eighteen years old;
• the information you provide is accurate to the best of your knowledge;
• you are authorized to provide the information; and
• your submission does not violate another person’s rights.
If you interact with the Site on behalf of a business, professional practice, institution, or other organization, you represent that you are authorized to provide the relevant information and communicate on behalf of that entity.
3. Information We Collect
We collect personal information reasonably necessary to operate the Site, respond to requests, administer memberships and access processes, communicate with users, protect our systems, and improve the Onmetrica website and related services.
3.1 Contact and Identification Information
When you submit a form, request a demonstration, subscribe to communications, contact support, or otherwise communicate with us, we may collect:
• name;
• email address;
• telephone number, if provided;
• preferred method of contact;
• country, state, or general location, if provided;
• professional title;
• professional role or practice area;
• organization or business name;
• website or professional profile information, if provided; and
• other contact or identification information that you voluntarily submit.
3.2 Demo, Access, and Onboarding Information
When you request a demonstration, request an application access code, or begin an onboarding process, we may collect:
• preferred demonstration date and time;
• scheduling information;
• professional background;
• intended use of Onmetrica;
• professional or individual user role;
• organization or practice information;
• referral source;
• application-platform preference;
• eligibility or onboarding information;
• access-code request information;
• invitation or activation status;
• communications concerning access; and
• records showing acceptance of applicable terms or notices.
Requesting a demonstration or access code does not guarantee that access will be granted.
3.3 Professional Membership Information
When you select or purchase a professional membership through the Site, we may collect:
• selected membership plan;
• billing frequency;
• subscription status;
• membership start, renewal, cancellation, or expiration information;
• transaction identifier;
• payment status;
• billing contact information;
• limited payment-related information received from the payment processor;
• records of checkout disclosures and acceptance;
• membership communications; and
• information reasonably necessary to provide or administer the selected membership benefits.
We do not ordinarily receive or store complete payment-card numbers or payment-account credentials processed by a third-party payment provider.
Professional membership information is separate from information associated with an Onmetrica mobile application account unless the user expressly connects the services or Onmetrica reasonably needs to associate them for authorized access or support.
3.4 Pilot Program Interest and Participation Administration
If you express interest in or voluntarily participate in the Onmetrica Pilot Program, we may collect:
• professional or user role;
• contact information;
• eligibility and onboarding information;
• invitation or participation status;
• records of acceptance of the Pilot Participation & Feedback Agreement & Non-Disclosure Terms;
• scheduling and communication records;
• product-related comments or questions submitted through the Site;
• feedback-session administration information; and
• records reasonably necessary to manage participation and applicable confidentiality obligations.
Submitting an inquiry, purchasing a professional membership, requesting an access code, or using the Site does not automatically enroll you in the Pilot Program.
3.5 Communications and Form Submissions
When you contact us or submit information through the Site, we may collect:
• the content of your message or inquiry;
• attachments that you choose to provide;
• support history;
• correspondence records;
• questions regarding memberships, access, or demonstrations;
• comments concerning the Site or Onmetrica services; and
• information necessary to investigate and respond to the request.
Do not submit medical records, psychotherapy notes, emergency information, identifiable client files, or other highly sensitive information through general Site forms or ordinary email.
3.6 Automatically Collected Technical Information
When you visit or interact with the Site, WordPress and our hosting, security, or infrastructure providers may automatically process limited technical information necessary to deliver, operate, and protect the Site, including:
• IP address;
• browser type and version;
• device type;
• operating system;
• date and time of access;
• the webpage or resource requested;
• error and security-event information; and
• session, authentication, or other strictly necessary technology identifiers.
This information may be used only to deliver Site content, maintain basic functionality and security, troubleshoot technical issues, and prevent misuse or unauthorized activity. Onmetrica does not use this information for behavioral advertising or cross-site profiling.
The Site is not designed to collect precise GPS location.
3.7 Information from Third Parties
We may receive limited personal information from third parties that support Site-based activities, including:
• scheduling providers;
• payment processors;
• customer-relationship management providers;
• email and communication providers;
• hosting and security providers;
• social-media or professional platforms when you interact with an Onmetrica page or advertisement;
• professional or organizational contacts that refer you to Onmetrica; and
• Apple, Google, or another platform where relevant to an application-access inquiry.
The information received depends on the service, your settings, your interaction, and the applicable third party’s privacy practices.
4. Information The Site Is Not Intended to Collect
The Site is not intended to collect or maintain detailed personal health, medical, psychological, psychiatric, therapeutic, or client-treatment information.
Unless Onmetrica expressly provides a dedicated and authorized method for a specific purpose, do not submit through general Site forms, scheduling tools, checkout pages, or ordinary email:
• medical records;
• psychotherapy notes;
• medical diagnoses;
• treatment records;
• insurance information;
• protected health information requiring a Business Associate Agreement;
• detailed descriptions of a mental-health crisis;
• emergency information;
• identifiable client reports;
• confidential case files;
• information concerning a minor;
• government identification numbers;
• complete payment-card information; or
• information about another person that you are not authorized to disclose.
If you voluntarily include sensitive information in an inquiry, we may process it only as reasonably necessary to understand and respond to the inquiry, protect legal rights, comply with law, or delete or restrict the information.
The Onmetrica mobile application has a separate Privacy Policy addressing information entered into or generated through the App.
5. Cookies and Similar Technologies
The Site may use limited cookies and similar technologies that are necessary to operate, secure, and provide basic website functionality.
These technologies may be used to:
• support password-protected content;
• authenticate authorized administrators or users;
• maintain secure sessions;
• prevent fraud, misuse, or unauthorized access;
• support forms, checkout functions, scheduling, or other features requested by a visitor; and
• ensure that the Site functions correctly.
These technologies are intended to be strictly necessary for the requested functionality and are not used by Onmetrica for behavioral advertising or cross-site profiling. Onmetrica does not intentionally deploy optional analytics or advertising cookies on the Site.
Third-party services that a visitor chooses to use, such as a scheduling, payment, application-store, or social-media service, may use their own cookies or similar technologies under their own privacy policies and terms.
If Onmetrica introduces non-essential analytics, advertising, or other optional tracking technologies, we will update this Privacy Policy and provide notice, consent, and privacy controls where required by applicable law.
6. How We Use Personal Information
We may use personal information for the following purposes.
6.1 Operating and Improving the Site
We may use information to:
• provide Site content and features;
• maintain Site availability;
• maintain and evaluate basic Site functionality;
• improve navigation and presentation;
• identify and correct technical issues;
• test Site functionality;
• maintain security; and
• prevent misuse or unauthorized activity.
6.2 Responding to Requests
We may use information to:
• respond to questions and inquiries;
• schedule and conduct demonstrations;
• provide requested information;
• evaluate access-code requests;
• support onboarding;
• provide customer support;
• communicate about account or access issues; and
• follow up on a user-initiated request.
6.3 Administering Professional Memberships
We may use information to:
• process membership selections;
• confirm transactions;
• administer recurring subscriptions;
• provide membership-related communications;
• schedule or provide included participation opportunities;
• manage renewal, cancellation, and membership status;
• prevent payment fraud;
• maintain transaction and accounting records; and
• respond to billing or membership-support questions.
Membership billing and cancellation terms are governed by the applicable checkout disclosures and Website Terms of Use.
6.4 Administering Application Access
We may use information to:
• evaluate access requests;
• issue or manage invitation or activation codes;
• associate authorized users with applicable roles;
• support App onboarding;
• communicate about App availability;
• investigate access or security issues; and
• connect Site-based onboarding information with an authorized App account where reasonably necessary.
Detailed App data practices are governed by the Onmetrica Mobile Application Privacy Policy.
6.5 Administering Optional Pilot Participation
We may use information to:
• evaluate participation interest;
• confirm eligibility;
• communicate about optional Pilot Program activities;
• document acceptance of applicable agreements;
• schedule feedback activities;
• maintain participation and confidentiality records; and
• administer withdrawal or termination of participation.
6.6 Product, Service, and Method-Implementation Improvement
We may use Site information to:
• improve the Site and user experience;
• understand professional and user interest;
• improve onboarding and access procedures;
• improve communication and support processes;
• evaluate general demand for Site information and services;
• improve implementation of the TenTwo Method within Onmetrica’s products and professional workflows; and
• generate aggregated or de-identified internal statistics.
We do not use identifiable Site submissions as medical or psychological research data merely because a person visits the Site, purchases a membership, or submits a general inquiry.
6.7 Communications
We may use contact information to send:
• responses to inquiries;
• demonstration confirmations and reminders;
• membership and transaction notices;
• access and onboarding communications;
• security or support notices;
• legal or policy updates;
• Pilot Program communications to voluntary participants; and
• optional newsletters, announcements, or marketing communications where permitted.
You may opt out of non-essential marketing communications by using an unsubscribe function or contacting us.
Opting out of marketing does not prevent us from sending communications reasonably necessary for:
• a requested service;
• membership administration;
• billing;
• access;
• support;
• security;
• legal compliance; or
• an active Pilot Program relationship.
6.8 Legal, Security, and Business Purposes
We may use information to:
• comply with applicable law;
• respond to lawful requests and legal process;
• protect the rights, safety, property, and security of Onmetrica, users, and others;
• prevent, detect, and investigate fraud, misuse, and security incidents;
• enforce agreements and Site rules;
• maintain legal, accounting, tax, and transaction records;
• establish, exercise, or defend legal claims; and
• evaluate or complete a financing, merger, restructuring, acquisition, or transfer of business assets.
7. Legal Bases for Processing
Where the laws of the European Economic Area, United Kingdom, Switzerland, or another jurisdiction require a legal basis, we may process personal information based on:
7.1 Contract Performance
Processing may be necessary to:
• respond to steps that you request before entering into a transaction;
• administer a professional membership;
• provide a requested demonstration;
• manage an access request;
• provide Site functionality; or
• perform another agreement with you.
7.2 Consent
We may rely on consent for:
• optional marketing communications;
• information that you voluntarily submit for an optional purpose;
• processing sensitive information where consent is required; or
• another activity for which the Site specifically requests consent.
You may withdraw consent for future processing, subject to applicable law.
7.3 Legitimate Interests
We may rely on legitimate interests to:
• operate and improve the Site;
• respond to inquiries;
• maintain security;
• prevent fraud;
• maintain Site functionality;
• protect legal rights;
• administer business operations; and
• communicate about requested or existing services,
where those interests are not overridden by your rights and interests.
7.4 Legal Obligations
We may process information to comply with legal, tax, accounting, regulatory, and reporting obligations.
7.5 Legal Claims and Protection
We may process information where reasonably necessary to establish, exercise, or defend legal claims or protect the safety and rights of Onmetrica or others.
8. How We Disclose Personal Information
We do not sell or rent personal information.
We do not sell consumer health data.
We may disclose personal information in the limited circumstances described below.
8.1 Service Providers
We may disclose information to service providers that support:
• website hosting;
• cloud infrastructure;
• security and fraud prevention;
• form processing;
• customer-relationship management;
• demonstration scheduling;
• email delivery;
• customer support;
• professional-membership administration;
• payment processing;
• subscription management;
• accounting;
• legal and compliance services; and
• technical maintenance.
Service providers may process information only for authorized purposes and are subject to applicable contractual or legal privacy and security obligations.
8.2 Payment Processors
Professional membership and other authorized payments may be processed by Stripe or another payment provider identified during checkout.
Payment processors may collect:
• name;
• billing address;
• payment-card or bank information;
• transaction details;
• device or fraud-prevention information; and
• other information necessary to process and secure a payment.
Payment processors handle payment credentials under their own privacy policies and terms.
Onmetrica may receive limited information such as:
• transaction status;
• subscription status;
• payment amount;
• transaction identifier;
• payment method type;
• billing contact information; and
• fraud or payment-error information.
8.3 Scheduling, Communication, and CRM Providers
When you schedule a demonstration, submit a form, or communicate with us, information may be processed by providers that support:
• scheduling;
• email delivery;
• form administration;
• customer-relationship management;
• notifications; and
• support communications.
8.4 At Your Direction
We may disclose information when you direct, authorize, or reasonably expect the disclosure, including when you:
• request that we communicate with a professional or organization;
• ask us to coordinate a demonstration;
• authorize an account or workflow connection;
• use a third-party scheduling or payment feature; or
• otherwise request a service involving another party.
8.5 Legal and Safety Requirements
We may preserve, use, or disclose information when reasonably necessary to:
• comply with law, regulation, court order, subpoena, or lawful government request;
• protect the rights, safety, property, or security of Onmetrica, users, professionals, participants, or others;
• investigate fraud, misconduct, misuse, or a security incident;
• enforce applicable agreements and policies; or
• establish, exercise, or defend legal claims.
8.6 Business Transactions
Information may be disclosed or transferred in connection with a proposed or completed:
• financing;
• merger;
• acquisition;
• restructuring;
• reorganization;
• bankruptcy;
• sale of assets;
• transfer of the Onmetrica business; or
• similar transaction.
We will use reasonable measures to require the recipient to handle personal information consistently with applicable law and applicable privacy commitments.
8.7 Aggregated and De-identified Information
We may use or disclose information that has been aggregated, anonymized, or de-identified so that it cannot reasonably be linked to an identifiable individual.
We will not attempt to re-identify information maintained as de-identified except:
• to test the effectiveness of de-identification;
• to protect against improper re-identification; or
• as otherwise permitted by law.
9. No Sale or Behavioral Advertising Using Sensitive Information
Onmetrica does not:
• sell personal information;
• sell consumer health data;
• rent contact lists to third parties;
• disclose sensitive health-related information to advertisers;
• use health-related information to select third-party advertisements;
• use general Site forms to build medical or psychological profiles; or
• use Site information to make decisions producing legal or similarly significant effects.
If our practices materially change, we will update this Privacy Policy and provide any notice, consent, or opt-out rights required by applicable law before applying the change to previously collected sensitive information.
10. Consumer Health and Sensitive Information
The Site is primarily designed to provide business, educational, membership, demonstration, access, and product information. It is not designed to collect detailed consumer health information.
However, information submitted through an inquiry may qualify as sensitive or consumer health data if a person voluntarily includes information relating to emotional, mental, psychological, or health-related concerns.
Where applicable, we will process such information only as reasonably necessary to:
• respond to the person’s request;
• provide a service specifically requested by the person;
• protect security and legal rights;
• comply with law;
• obtain separate consent for an additional purpose; or
• delete, restrict, or de-identify the information.
We do not sell consumer health data.
We do not use consumer health data for targeted or cross-context behavioral advertising.
We do not use geofencing around healthcare facilities to identify or infer health-related information.
Where applicable law provides consumer health-data rights, a person may request to:
• confirm whether we collect or disclose the person’s consumer health data;
• access the information;
• request deletion;
• withdraw consent for future processing based on consent;
• obtain information about applicable recipients; and
• appeal a denial of a request.
Requests may be submitted to support@onmetrica.com with the subject line “Consumer Health Data Request.”
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention depends on the nature of the information and the reason it was collected.
For example:
• inquiry and demonstration records may be retained while a request is active and for a reasonable period afterward for follow-up, service improvement, and recordkeeping;
• professional-membership and transaction records may be retained for membership administration and applicable legal, tax, accounting, fraud-prevention, and dispute-resolution periods;
• access-code and onboarding records may be retained while access remains active and for a reasonable period afterward for security and administration;
• Pilot Program agreement and confidentiality records may be retained as reasonably necessary to document permissions, obligations, and legal compliance;
• marketing contact information may be retained until you unsubscribe or request deletion, subject to maintaining a limited suppression record;
• support communications may be retained for service quality, security, dispute resolution, and legal compliance;
• technical and security logs may be retained for a limited period appropriate to operational and security needs; and
• properly de-identified or aggregated information may be retained for longer where it no longer reasonably identifies an individual.
When personal information is deleted from active systems, residual copies may remain temporarily in protected backups, disaster-recovery systems, or security logs until they are overwritten, isolated, or no longer required.
12. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized:
• access;
• acquisition;
• use;
• alteration;
• disclosure; or
• destruction.
Depending on the system and context, safeguards may include:
• encrypted connections;
• secure hosting;
• access controls;
• credential protections;
• data minimization;
• internal access limitations;
• security monitoring;
• vendor review;
• contractual confidentiality obligations; and
• incident-response procedures.
No method of electronic transmission, storage, or processing is completely secure. We cannot guarantee absolute security.
13. Security Incidents
If we become aware of unauthorized access, acquisition, disclosure, or use of personal information, we will investigate and take reasonable measures to contain and address the incident.
We will provide notifications to affected individuals, regulators, service providers, or other parties where and as required by applicable law.
14. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
• confirm whether we process your personal information;
• access personal information maintained about you;
• correct inaccurate personal information;
• request deletion;
• request a portable copy of certain information;
• restrict or object to certain processing;
• withdraw consent for future processing;
• opt out of qualifying targeted advertising, sale, or profiling;
• obtain information about categories, purposes, sources, and recipients;
• use an authorized agent where permitted; and
• appeal the denial of a privacy request.
Onmetrica does not currently sell personal information.
To exercise a privacy right, contact:
support@onmetrica.com
Use the subject line “Privacy Request” and describe:
• the right you wish to exercise;
• the information or interaction involved; and
• the email address or other information reasonably necessary to locate the relevant records.
We may request information reasonably necessary to verify:
• your identity;
• account or email ownership;
• the authenticity of the request; and
• an authorized agent’s authority.
We will respond within the period required by applicable law.
Certain rights are subject to legal exceptions, including where information is reasonably necessary for:
• security;
• fraud prevention;
• legal compliance;
• completion of a requested transaction;
• maintaining a suppression record;
• protection of legal rights; or
• establishment, exercise, or defense of legal claims.
We will not discriminate against you for exercising an applicable privacy right.
15. Privacy Appeals
Where applicable law provides a right to appeal a denied privacy request, you may submit an appeal by emailing:
support@onmetrica.com
Use the subject line “Privacy Appeal.”
Identify the original request and explain why you believe the decision should be reconsidered.
We will review and respond to the appeal within the period required by applicable law.
16. Marketing Communications
You may opt out of promotional emails by:
• selecting the unsubscribe link in the communication; or
• contacting support@onmetrica.com.
We may maintain limited information necessary to honor your opt-out request.
Even after opting out of marketing, you may continue to receive transactional or service-related communications concerning:
• a demonstration you requested;
• a professional membership;
• payment or billing;
• App access;
• security;
• support;
• legal or policy updates;
• an active Pilot Program relationship; or
• another requested service.
17. International Users and Data Transfers
Onmetrica is based in the United States.
Personal information may be transferred to and processed in the United States and in other countries where our service providers operate.
Where required by applicable law, we use appropriate safeguards for international transfers, which may include:
• contractual protections;
• recognized transfer mechanisms;
• technical and organizational safeguards; and
• assessment of the transfer context.
Users located in the European Economic Area, United Kingdom, or Switzerland may have rights concerning:
• access;
• rectification;
• erasure;
• restriction;
• objection;
• portability;
• withdrawal of consent; and
• lodging a complaint with a competent supervisory authority.
To exercise these rights, contact support@onmetrica.com.
18. Children’s Privacy
The Site is not intended for individuals under eighteen years of age.
We do not knowingly collect personal information from individuals under eighteen through the Site.
If we learn that a person under eighteen has provided personal information, we will take reasonable steps to delete or restrict the information, subject to applicable law.
A parent or guardian who believes that a minor has submitted information should contact:
support@onmetrica.com
19. Third-Party Websites and Services
The Site may contain links to or integrations with third-party websites, platforms, and services, including:
• scheduling providers;
• payment processors;
• application stores;
• social-media platforms;
• video-conferencing tools;
• email providers; and
• external informational resources.
Third parties process information under their own privacy policies and terms.
Onmetrica does not control and is not responsible for an unrelated third party’s:
• privacy practices;
• security;
• content;
• availability;
• representations; or
• independent use of information.
A link or integration does not necessarily constitute endorsement.
20. Browser Privacy Signals
The Site does not currently use personal information for targeted advertising and does not sell personal information.
Because the Site is not currently configured by Onmetrica to use advertising or behavioral-tracking technologies, browser-based opt-out signals generally do not affect the Site’s current practices. If Onmetrica introduces technologies or activities subject to legally recognized opt-out signals, we will update our practices and this Privacy Policy as required by applicable law.
21. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in:
• Site functionality;
• professional memberships;
• App access procedures;
• Pilot Program administration;
• service providers;
• data practices;
• security practices; or
• applicable law.
When we update this Privacy Policy, we will revise the “Last Updated” date.
We may provide additional notice through:
• a Site notice;
• email;
• a checkout notice;
• an account or membership communication; or
• another reasonable method, when a change is material.
Where required, we will obtain consent before using previously collected sensitive information for a materially different purpose.
22. Contact Information
Questions, privacy requests, consumer health-data requests, and privacy appeals may be directed to:
Veret Company, LLC, DBA Onmetrica
700 S. Rosemary Avenue, Suite 204
West Palm Beach, Florida 33401,
United States
Email: support@onmetrica.com
For faster routing, use one of the following email subject lines:
• Privacy Request
• Consumer Health Data Request
• Privacy Appeal